FAQ About Security Cameras

Plus a bunch of other information!

Shipping

How long will it take for my order to ship?

Most orders will ship the same day they are ordered. If a product is back ordered or takes some time to prepare, we will contact you in order to inform you of the delay.


How quickly will my order be delivered once it has shipped?

Standard UPS Ground shipping will be 3 to 5 days in the continental US.



Optional shipping methods, such as 2nd day or next day air can get your order to you sooner.


What shipping options are available?

In addition to UPS Ground shipping we also offer UPS 2nd Day Air.

Can we ship internationally?
Yes! Shipping to Canada and US territories can be done directly through our website. In order to ship to other areas please call or email us.

Do we offer free shipping on any products or on entire orders?
We often offer free shipping on certain products and have coupon codes for free shipping on orders as well. These offers are offered only for limited time periods, so act quickly when you see them!

Returns, Repairs, and Warranty

What is the return policy?

Our Return Policy and RMA form can be found HERE.
Items generally may be returned within 30 days for full credit. Products returned after 30 days may be subject to a restocking fee. All parts, cords, manuals, etc. must be returned in original packaging in re-sellable condition. Products returned with missing parts or in unsellable condition will be subject to a restocking fee. Product must be packaged properly to avoid shipping damage. No returns after 60 days.

Surveillance Video Technologies

There are several basic types of video transmissions used in surveillance CCTV systems. This includes traditional analog video, different digital formats, as well as some new HD analog technologies just now entering the market.

Analog
Analog video is the oldest type of video signal in-use today but it remains very popular due to the low cost of the equipment. These cameras are using the same basic technology as the first surveillance cameras were using decades ago. The difference is that now instead of recording to a VCR the video is captured by a digital video recorder (DVR), which means the playback is nearly as high of quality as the live view. Additionally, analog cameras have been steadily improving over the years with better sensors. Modern analog cameras have a significantly sharper and more vibrant image than those just a few years ago.

The resolution of analog cameras is measured in Television Lines (TVL). This method is best suited for analog cameras because of the way they function. Digital measurements of pixel resolution (e.g. 720p, etc.) cannot be properly applied to the resolution of these cameras because the signal is analog and not displayed in pixels like a digital image. Instead TVL is a direct measurement of the clarity and sharpness of the analog video. These TVL measurements range from around 400 for older cameras, up to in excess of 1000 for the newest breed of analog cameras.

Several types of cable and connectors can be used with analog video. The most common type of cable is coaxial cable with BNC connectors.



This is the industry standard for surveillance systems and the vast majority of analog DVRs and cameras will have BNC connectors on them. Some proprietary systems have used other connectors such as RJ45 and mini-DIN. Additionally, many installers like to use twisted-pair CAT5/CAT5e cable with RJ45 connectors adapted with BNC video baluns. CAT5/CAT5e is a common type of bulk cable and is also well suited for long runs when high quality baluns are used.

High Definition Digital
In recent years there has been an emergence of surveillance systems utilizing High Definition Serial Digital Interface (HD-SDI). This technology has existed in television broadcast and filmmaking since the early 90s. It is unique in that it is the only technology to offer true uncompressed 1080p high definition video. The quality of the HD-SDI image is the best of any technology currently used in the surveillance CCTV market.

By design, HD-SDI is transmitted through coaxial cable with BNC connectors much like analog formats. The difference is that analog can be easily adapted to other types of cable, while HD-SDI cannot. Using high quality RG59 or RG6 cable is the only practical way to transmit HD-SDI video. HD-SDI can be an easy upgrade for existing coaxial infrastructure, allowing an old analog installation to be converted to high definition without running new cables.


The so-called mini-siamese cables are well suited for analog cameras with runs with a maximum length of 200 to 300 feet, but cannot be used with HD-SDI systems. For HD-SDI RG59 or RG6, sometimes called "full sized", coaxial cables must be used. This cable is available pre-made as well as in bulk spools.

Network (Internet Protocol)
Network cameras, commonly called IP cameras, function as independent devices on a computer network. They transmit data through the network and the internet natively. This means they are very versatile in the way they can be set up. For instance, an IP camera could be setup alone, connected into the existing local network of a home or business. Those on the local network can access the camera through a browser or other software and see the image coming from the camera. If the camera has built in storage, such as an SD card, they could even go back and review past footage. In order to centralize the IP cameras to a single storage device a Network Video Recorder (NVR) is used. An NVR is a network device with a large hard drive (HDD) that is setup to record all of the IP cameras on the local network. Some NVRs even have a built in network switch so that they can be installed much like a normal surveillance system with the cameras connecting directly to the NVR instead of routing though the existing network.

IP cameras are capable of high resolution video, commonly 1080p but even higher is possible. The cables used for these systems are the same as those used in any modern computer network, CAT5e or CAT6. Some consideration has to be taken into the capacity of an existing network to support the transmission of high resolution video. A high performance power-over-Ethernet (PoE) switch is a necessity and often one of the more expensive parts of an IP system. The complexity and costs associated with IP systems can be off-putting to residence and small businesses, but for installations with large numbers of cameras IP is the best option.

HD Analog
HD-CVI, HD-TVI, AHD


Samsung Specific Information

Identifying Legacy Samsung Connection Variants
Prior to adopting the industry standard BNC connection, Samsung’s plug-n-play, do-it-yourself systems used several proprietary camera cables. The first systems were RJ11e, which is very similar to the RJ11 cables used to connect telephones but different in that it has 6 pins instead of 4. They later moved to the 6 pin mini-DIN cable and finally to RJ45. Although similar in design RJ45 can be differentiated from RJ11e by the fact that the connector shell is wider and that it has 8 pins.

Warning!
DO NOT plug an RJ11e cable into an RJ45 camera, DVR, or adapter. It will physically fit but it creates a short circuit that can damage your equipment!